We're investigating possible performance impact affecting the Santiago (SCL) data center.

All other locations and services are unaffected

Status Post, Created Date/Time:   2026-01-23 21:10:12 UTC    2026-01-23 21:10:12 UTC

Note:  Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Our engineers have identified the contributing factor and are applying a fix to our Santiago (SCL) POP.

All other locations and services are unaffected.

Engineering has confirmed the impact to Santiago (SCL) POP has been mitigated.

Engineering has confirmed that Santiago (SCL) POP has been fully restored. Customers may have experienced elevated errors and latency from 20:55 to 21:05 UTC.

This incident is resolved.

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