We are investigating elevated errors to our Rio de Janeiro (GIG) Point of Presence (POP). 

All other products and services are unaffected by this incident.

We're investigating possible performance impact affecting the Santiago (SCL) data center.

All other locations and services are unaffected

Status Post, Created Date/Time:   2026-01-23 21:10:12 UTC    2026-01-23 21:10:12 UTC

Note:  Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Our engineers have identified the contributing factor and are applying a fix to our Santiago (SCL) POP.

All other locations and services are unaffected.

Engineering has confirmed the impact to Santiago (SCL) POP has been mitigated.

Engineering has confirmed that Santiago (SCL) POP has been fully restored. Customers may have experienced elevated errors and latency from 20:55 to 21:05 UTC.

This incident is resolved.

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Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

We are investigating elevated errors to our Bogota (BOG) Point of Presence.

Our engineers have identified the contributing factor and are applying a fix to Bogota (BOG) Point of Presence (POP) .

Engineering has deployed a fix and have confirmed a gradual recovery to Bogota (BOG) Point of Presence (POP) . We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our Bogota (BOG) Point of Presence (POP) has been fully restored. Customers may have experienced elevated 5xx errors from 23:08 to 23:34 UTC.

This incident is resolved.

We're investigating possible performance impact affecting the Buenos Aires (EZE) data center.

All other locations and services are unaffected

Engineering has deployed a fix and have confirmed a gradual recovery to Buenos Aires (EZE) . We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

This event has been resolved.