Elevated Errors for New York (NYC)

Incident

13 August 2025, 01:10 UTC

Elevated Errors for New York (NYC)

Status: closed

Start: 13 August 2025, 00:30 UTC

End: 13 August 2025, 01:10 UTC

Duration: 40 minutes

Affected Components:

Platform North America New York (NYC)

Affected Groups:

All Public Users

Investigating

13 August 2025, 00:30 UTC

We're investigating possible performance impact affecting the New York (NYC) data center.

All other locations and services are unaffected.

Status Post, Created Date/Time: 0001-01-01 00:00:00 UTC 0001-01-01 00:00:00 UTC

Note: Our Customer Escalation Management team will update the start date and time of this status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Identified

13 August 2025, 01:03 UTC

Our engineers have identified the contributing factor and are applying a fix to our New York (NYC) POP.

All other locations and services are unaffected.

Monitoring

13 August 2025, 01:08 UTC

Engineering has confirmed the impact to New York (NYC) POP has been mitigated.

Resolved

13 August 2025, 01:10 UTC

Engineering has confirmed that New York (NYC) POP has been fully restored. Customers may have experienced elevated errors and latency from 00:30 to 01:09 UTC.

This incident is resolved.

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